Features

PMS, Property management

PBX integration

EPOS integration

WiFi integration

VoIP integration

Merchant services integration

Housekeeping/Cleaning

Maintenance/Jobs/Work Orders

Meals

Financial, Chart of Accounts

Property Owner management, charges, income generation, statements, income/expense projections

Daily items ordering and delivery, newspapers, flowers etc

CRS, Customer reservation system

Call centre or front desk use

Bookings

Customer service

Payments

Online, Internet reservations

No transaction fees, no commission. You retain all of your income

Real time. Changes to main system and online site are automatic, fully integrated

Provide answers to prospective customers all over the world to the following important questions

How much?

Is it available?

What are the facilities?

24 hours a day, 365 days a year for a fixed monthly cost

We host the site on our secure servers, guaranteed up time of 99.5%, typically 100%

API available, develop your own booking solution

Fully integrate to your website

Integration to online agents

Inward processing of bookings

Outward configuration of agent portal sites, rates and availability

Integration to GDS systems, Amadeus, Sabre, Globespan, and others

Integration to IDS systems, Booking.com, Expedia, and others

Agent integration, issue an agent with a code and they can enter bookings

Offers

Email/Text Message Delivery of Booking Information to the Owner and Client

Online, Enquiry handling

Email enquiries from face to face, over the phone enquiries

Single-property enquiry emails

Multi-property enquiry emails

Define your own enquiry response emails

Monitor "Lost enquiries" and report statistics

Enquiry emails includes links to property information page

Enquiry emails includes links to convert enquiry to booking

Details taken at the time of enquiry are present when booking online. Simplifying the entire process

Follow-up dates "drive" the enquiry process ensuring reservation staff pursue all enquiries efficiently

Online, Guest login area

Booking information

Cancel bookings

Payments

Directions

Online, Owner login area

Property information

Statement information

Annual availability calendar

Enter "Owner bookings"

Enter "Oqner guest bookings"

Payments

Reports

Save any report in Microsoft Excel format

Wide choice of reports available

Arrivals

Cleaning/Housekeeping

Departures

Check-in documents

Banking

Daily items

Meals

Current guests

Occupancy

Enquiry source analysis and REVPAR

Cancellations

Availability

Agent sales

Client

Outstanding balance

Sales Tax/VAT/IVA/MwSt/TVA etc

Nominal analysis

Annual report/P&L

Daily sales performance

Monthly sales performance

Enquiry type analysis, conversion to booking and statistics

And others

Multi-Property/Location/Accommodation types

Global property database

Check-in times

Payment terms

Directions and map

Key collection procedures

Images, features and facilities

Accommodation types

Images, features and facilities

Minimum/Maximum occupancy

Credit limit

Nominal account for booking

Number of double beds, single beds, cot beds, sofa beds

Number of rooms

Define units of accommodation or rooms

Unit/Room configuration

Specify each individual unit of accommodation

Control when it is available

Notes

Maximum/Minimum guests

Images and room/unit details

Property Owner information

Booking overview

View all bookings in spreadsheet form, booking view, payment view, agent view, statistics view

By location

By property

By accommodation type

Use "drag and drop" with your mouse to

Move bookings from one unit to another, from one property to another

Change room/unit mid stay

Change arrival date

Change length of stay

Select booking to make other changes or to look at all details

Select empty unit/room to make a booking

Select a day and make group bookings

Statistics

Graphs

Look at Agent activity

Look at booking payment status

Powerful Pricing and availability configuration

Accommodation Only

Bed and Breakfast

Half Board

Dinner, Bed and Breakfast

Full Board

Control which day(s) of the week guests can arrive

Control which day(s) of the week guests can stay

Control which day(s) of the week meal options are available

Charge per room, per person, additional rates for extra adults or children

Define the minimum length of stay

Different rates for different length of stay, group size, currency, by date, weekly patterns or specific on a given date

Force specific length or enable flexible length bookings

Easily update pricing by the minute

Real time integration to online booking

Merchant Services

PCI-CISP compliant

Fully integrated to merchant services, online and when taking payments from clients over the phone or face to face

Integrated to Worldpay Credit Card Merchant Services

Integrated to Optimal Payments Merchant Services

Integrated to Authorize.net Merchant Services

Integrated to SecPAY Merchant Services

Integrated to SafeCharge Merchant Services

Take deposits or full payments online

Secure bookings using card details

Card surcharges

Multiple Merchant accounts

Global card types supported

Visa

Mastercard

Diners

AMEX

JCB

Solo

Maestro

Discover

enRoute

Luhn-10 card digit checking

Card information encrypted

Compliant with CCV2 handling regulations from Visa/Mastercard

Warnings on payment entry to control overcharging and user errors, reducing chargebacks

Agents

Agent business models

Commission

Net Rate (used by LastMinute.com and Expedia)

Markup

Rate by agent

Rate by property

Commission retained by agent

Full booking value retained by agent, invoice in arrears

Supports expedia, laterooms, travelocity, rates2go and many more

Real time integration

Automatic inward processing of bookings

Automatic configuration of agent portal sites

Extras

Define your own extras

Unlimited

Analyse and post to individual nominal accounts

Everything from airport transfers, to flowers, to car parking charges

Booking confirmations

Deliver by email

Rich html format. Includes your brand logo and map with the directions

Up to 3 different internal addresses and 1 for the client

Send at any time during the booking process

Delivery logged

Deliver on paper

Deliver by text message

Multi-lingual and Multi-Currency

Customer documentation in their language and currency

Property and accommodation information

Online booking

Booking confirmation emails

Booking confirmation letters

Directions

Check-in documents

Invoices

Credit card payment information

Arabic

Dutch

English

French

German

Italian

Portuguese

Spanish

Traditional Chinese

Argentian Peso

Australian Dollar

Brazilian Real

British Pound

Canadian Dollar

Chinese Renminbi

Cypriot Pound

Czech Koruna

Danish Krone

Egyptian Pound

Euros

Gibraltar Pound

Honk Kong Dollar

Hungarian Forint

Icelandic Krona

Indian Rupee

Indonesian Rupiah

Israel Shekel

Japanese Yen

Kuwait Dinars

Moroccan Dirham

Mexican New Peso

New Zealand Dollar

Polish Zloty

Russian Rouble

Singapore Dollar

Slovakian Koruna

South African Rand

South Korean Won

Swedish Krona

Swiss Franc

Taiwan Dollar

Thai Baht

Tunisian Dinar

Turkish Lira

UAE Dirham

US Dollars

Finance and Accounts

All values posted per day

Multi-company and multi-currency

Assign each "Extra" or accommodation type its own nominal account

Real time posting with each booking, change or payment

Email and/or Print Invoices, Credit Notes and Statements

P&L style nominal configuration with balance sheet accounts for bank accounts, debtors and agents

Sales Tax

Supports all global sales tax systems, VAT, TVA, IVA, MwSt, Sales Tax and more

Multiple, single or no sales tax registrations per company

All taxes posted to individual nominal accounts

State

Local

City

Daily

Room

Single rate

Different rates for meals

Different rates for card surcharge

5 different rates (excluding accommodation specific ones) for use throughout the business for "extras"

Booking Invoicing

Payments

Cancellation invoices

Terms and conditions

Extract information to Microsoft Excel spreadsheets

User defineable Chart of Accounts

Includes full Multi-currency, Multi-company and Multi-lingual Sales/Debtors Ledger

Includes full Multi-currency, Multi-company and Multi-lingual Purchase/Creditors Ledger

Includes full Multi-currency, Multi-company and Multi-lingual Nominal/General Ledger

Technical

Single-user

Multi-user (small) - SQL or FoxPro

Multi-user (large) - SQL (Firebird), SQL (Oracle) and others

Internet connection required for online use, preferably ADSL/ISDN or broadband

Online and back office systems syncronize every few seconds, but can both operate if the internet connection fails

Your business will never stop

Use Microsoft Terminal Server/Remote desktop to enable remote user access via the internet.

Run your global business online

Massive saving on hardware and other equipment costs

Minimum

Intel Pentium III or later Windows PC required running 98SE or later

256MB RAM

100MB disk space

User Access

No user access if preferred

Full user control

View logged in users

Email logged in users

Enable/Disable individual options

Enable/Disable functions within options

Set preferred language for a user, all prompts, text, hints are in that users language

Booking entry performance, how long, how many, how much, league order

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Property Management

Property Sales

Booking Management

Owner Management

Online Booking

Property Management
Property Sales
Booking Management
Online Booking Client Websites

Owner Management software
Online Owner area
Online Owner statements

Internet

Payments