Detailed features "1st customer contact to Trial Balance" accommres runs all aspects of bookings, reservations and property management for any business which provides accommodation on a nightly basis. This business may be a Property Management and Rental company, a Travel company, a Hotel, a Bed and Breakfast provider, any business, providing a bed or place to sleep. accommres is available in different editions packaged to an individual customers requirements. "Tested and proven all over the world by hospitality and travel businesses large and small"

*PMS, Property management* PBX integration EPOS integration WiFi integration VoIP integration Merchant services integration Cleaning Maintenance Meals Financial Inventory Daily items ordering and delivery, newspapers, flowers etc Multiple flexible rateplans Group booking Promotions and special offers
*CRS, Customer reservation system* Call center or front desk use Bookings, Group and Individual Customer service Payments Single or Multi-user Multi-property Multi-country Integrated Online Booking
*Online, Internet reservations and "web kit"* No transaction fees, no commission. You retain all of your income Real time. Changes to main system and online site are automatic Provide answers to prospective customers all over the world to the following important questions How much? Is it available? What are the facilities? Confirmed bookings? 24 hours a day, 365 days a year for a fixed monthly cost We host the site on our secure servers, guaranteed up time of 99.5%, typically 100% API/"web kit" available, your own personalised booking solution Search API available Select your own colour scheme and fonts for your booking site Integration to online agents Inward processing of bookings Outward configuration of agent portal sites Integration to GDS Agent integration, issue an agent with a code and they can use the online booking to enter bookings Offers Email/Text Message Delivery of Booking Information to the Owner and Client Property owners can make their own bookings Source code to build a full online booking, property management and owner website Property information pages Location/Tourist information information pages
*Reports* Save any report in Microsoft Excel format Wide choice of reports available Arrivals Cleaning Departures Check-in documents Banking Daily items Meals Current guests Occupancy Enquiry source analysis and REVPAR Cancellations Availability Agent sales Client Outstanding balance Sales Tax/VAT/IVA/MwSt/TVA etc Nominal analysis Annual report/Profit and Loss Daily sales performance Inventory problems Monthly sales performance Define your own reports using third party database reporting tools Enquiry Analysis
*Multi-Property/Location/Accommodation types* Global property database Check-in times Payment terms Directions Key collection procedures Images, features and facilities Accommodation types Images, features and facilities Minimum/Maximum occupancy Credit limits Nominal account for booking Number of double beds Number of rooms Number of single beds, cot beds, sofa beds Define units or rooms
*Unit/Room configuration* Specify each individual unit of accommodation Control when it is available Notes Maximum/Minimum guests Number of double beds Number of rooms Number of single beds, cot beds, sofa beds
*Booking overview* View all bookings in spreadsheet form, booking view, payment view, agent view, statistics view By location By property By accommodation type Use "drag and drop" with your mouse to Move bookings from one unit to another, from one property to another Change room/unit mid stay Change arrival date Change length of stay Select booking to make other changes or to look at all details Select empty unit/room to make a booking Statistics Graphs
*Powerful Pricing and availability configuration* Accommodation Only Bed and Breakfast Half Board Dinner, Bed and Breakfast Full Board Fully Inclusive Control which day(s) of the week guests can arrive Control which day(s) of the week guests can stay Control which day(s) of the week meal options are available Charge per room, per person, additional rates for extra adults or children Define the minimum length of stay Different rates for different length of stay, by date, weekly patterns or specific on a given date Force specific length or enable flexible length bookings Easily update pricing by the minute Real time integration to online booking Unlimited Rateplans Rateplans integrated to Offers system Unlimited Offers Apply discount, can be varied by length of stay Apply Rateplan Restri ct Offer to booking date range Restrict Offer to arrival date range Restrict Offer to Properties in one Country Restrict Offer to Properties in one Location Restrict Offer to one Accommodation Type Include/Exclude Meal "Basis types" All of the above can be combined as required Real time integration to online booking
*Merchant Services* PCI-CISP compliant Fully integrated to merchant services, online and when taking payments by phone or face to face Integrated to Worldpay Credit Card Merchant Services Integrated to Optimal Payments Merchant Services Integrated to Authorize.net Merchant Services Integrated to SecPAY Merchant Services Integrated to SafeCharge Merchant Services Integrated to NetPay Merchant Services Take deposits or full payments online Secure bookings using card details Card surcharges Multiple accounts Global card types supported Visa Mastercard Diners AMEX JCB Solo Maestro Discover enRoute Luhn-10 card digit checking Card information encrypted Compliant with PCI-CISP handling regulations from Visa/Mastercard Warnings on payment entry to contr ol overcharging and user errors, reducing chargebacks
*Agents* Agent business models Commission Margin Rate by agent Rate by property Rate by accommodation type Commission retained by agent Full booking value retained by agent, invoice in arrears Supports expedia, laterooms, travelocity, rates2go and many more Real time integration Automatic inward processing of bookings Automatic configuration of agent portal sites
*Extras* Define your own Extras, Golf, Spa, Horse Riding etc Unlimited Analyse and post to individual nominal accounts Everything from airport transfers, to flowers, to car parking charges Create and assign Extras to Folios which can be separately billed
*Booking confirmations* Deliver by email Rich html format. Include your logo and map with the directions Up to 3 different internal addresses and 1 for the client Send at any time during the booking process Delivery logged Deliver on paper Deliver by text message
*Multi-lingual and Multi-Currency* Customer documentation in their language and currency Property and accommodation information Online booking Booking confirmation emails Booking confirmation letters Directions Check-in documents Invoices Credit card payment information 7 European languages available, more soon Over 40 currencies
*Group Bookings* Book all or multiple units/rooms in one process Individual bookings created within one group booking Individual bookings can be modified separately Individual bookings can be paid for separately
*Finance and Accounts* All values posted per day Multi-company and multi-currency Assign each "Extra" or accommodation type its own nominal account Real time posting with each booking, change or payment Profit and Loss style nominal configuration with balance sheet accounts for bank accounts, debtors and agents Sales Tax Supports all global sales tax systems, VAT, TVA, IVA, MwSt, Sales Tax and more Multiple, single or no sales tax registrations per company All taxes posted to individual nominal accounts State Local City Daily Room Single rate Different rates for meals Different rates for card surcharge 5 different rates (excluding accommodation specific ones) for use throughout the business for "extras" Booking Invoicing Payments Cancellation invoices Terms and conditions < li>Extract information to Microsoft Excel spreadsheets Purchase/Creditors Ledger Sales/Debtors Ledger Nominal Ledger
*Property Owners* Owner referral commissions Property Management reporting and billing Cleaning Insurance renewals Management contract renewals Owner payments and statements Owner charges and income calculation
*Technical* Single-user Multi-user (small) - SQL or FoxPro Multi-user (large) - Firebird, Oracle and others Internet connection required for online use, preferably ADSL/ISDN or broadband Online and back office systems syncronize every few seconds, both operate if the internet connection fails Your business will never stop Use Microsoft Terminal Server to enable remote user access via the internet Minimum Intel Pentium III or later Windows PC required running 98SE or later 128MB RAM 50MB disk space
*User Access* No user access control if preferred Full user control Login and password per user View logged in users Email logged in users Enable/Disable individual options Enable/Disable functions within options Set preferred language for a user, all prompts, text, hints are in that users language Booking entry performance, how long, how many, how much, league order
*Marketing* Includes Eshots Select Clients/Bookings and send personalized email to each one Mail merge data from the Clients database to html/text emails Mail merge data from the Bookings database to html/text emails

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